General Terms

These General Terms and Conditions (hereinafter: Terms and Conditions) determine the rules of operation and use of the Alter Herb online store (hereinafter: the online store). It defines the conditions for purchasing Alter Herb products (hereinafter: the seller) through the seller’s online store and regulate all mutual rights and obligations between the buyers and the seller.

We advise you to carefully read the following Terms and Conditions before using the online store. These general terms and conditions apply to the entire website, all its components and subpages. By using the website, you agree to the stated terms. the seller reserves the right to change the terms and conditions on the Alter Herb website at any time. All changes are binding on buyers, so we recommend that you regularly review the terms of business that are available at link.

The Alter Herb online store is operated by Alter Herb, Denis Pevec – nosilec dopolnilne dejavnosti na kmetiji, Sveti Štefan 17, 3264 Sveti Štefan, registration number: 2556006000.

The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order). When placing an order, the buyer is always reminded of the general terms and conditions and must confirm his understanding with them before placing the order.

Availability of information

The seller is bound to provide the buyer with the following information before placing the order:

• information about the company (name and registered office of the company, registration number);

• contact information that enables the buyer to communicate quickly and efficiently (e-mail, telephone);

• essential characteristics of products;

• availability of products (each item offered on the website should be available within a reasonable time);

• terms of delivery of products (and method, place, and deadline of delivery);

• prices, which must be clearly and unambiguously set;

• the method of payment and delivery or completion, and the time validity of the offer;

• the deadline within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw in accordance with Article 43.č ZVPot) together with the form for withdrawal from the contract referred to in the fifth paragraph of Article b43.d;

• an indication that the buyer bears the cost of returning the product, in case of withdrawal from the contract, if necessary;

• an explanation of the complaint procedure, including all details of the contact person or customer service;

• acquaintance with responsibility for factual errors;


The sales contract between the seller and the buyer is concluded in the Alter Herb online store at the moment when the seller sends the buyer the first e-mail about the status of his order (with the title: Your Alter Herb order has been received!). From this moment on, all prices and other conditions are fixed and apply to both the seller and the buyer. The buyer is a person with the data as stated when placing the order. It is not possible to change the buyer’s data later.

The sales contract (i.e. the first electronic message about the status of the order) is stored in electronic form at the seller.

Payment methods

The seller allows the following methods of payment:

• cash on delivery via delivery service

• direct bank transfer. After making a purchase, you will receive an email with all the needed information (IBAN, company address…). Your order will not be shipped until the funds have cleared in our account.

• credit or debit card. The online store allows you to pay with your credit or debit card. All payments are processed through a Paypal ( payment service provider. The goods are sent after confirmation of payment, to the address of the buyer;

• PayPal payment. After placing the order, the buyer is redirected to the site, where he makes the payment with the PayPal service. The goods are sent after confirmation of payment to the buyer’s address.


After the delivery of the ordered items, the seller also sends the buyer a printed invoice.

The invoice includes a breakdown of the price and all costs related to the purchase. The buyer is obligated to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of the issued invoices are not taken into account.


All prices on the website are expressed in euros (EUR) and include VAT, unless explicitly stated otherwise. All prices displayed on the website are subject to change without notice. Prices are valid at the time of placing the order and do not have a predetermined validity.

Prices are valid in case of payment with the above payment methods, under the above conditions.

Product prices do not include shipping costs.

Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the seller will allow the buyer to withdraw from the purchase.

Purchase notification procedure


You do not need to register to place an order in the Alter Herb online stores. To make a purchase, you only need to fill in the exact information when placing the order.

After placing the order, the buyer receives a notification by e-mail that the order has been accepted.

The seller reviews the online order, checks the availability of the ordered products, and confirms the order or rejects it with a reason. The seller may contact the buyer via e-mail to verify the information or to ensure the accuracy of the delivery. If the delivery period is very long and the buyer does not want to wait, the buyer can notify the seller, who will remove the products from the order and return any funds already paid to the buyer or cancel the entire order.

The order has been shipped

The seller prepares and sends the products within the agreed deadline and notifies the buyer by e-mail. The seller also informs the buyer by e-mail about the policy of withdrawal from the contract, where he can turn in case of delay in delivery, and where he can turn in case of complaint.

In the event that the buyer decides to cancel the order in time, he must immediately notify the seller by e-mail to If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service.

Purchase for legal entities

The purchase procedure for legal entities is exactly the same except that at the end of the purchase he also enters the name of the company and the VAT number of the company. There are also equal payment options.

The right of withdrawal from the contract

The buyer (this applies only to natural persons who acquire the product for purposes outside their profitable activity) has the right to notify the seller within 14 days of receipt of the products that he withdraws from the contract without having to state the reason for his decision. The deadline starts one day after the date of receipt of the products.

Withdrawal from the contract is notified by the buyer to the seller’s e-mail address:

The form for withdrawal from the contract of articles is available to users in .pdf format.

In case of withdrawal from the contract, the buyer returns the received products to the seller’s address.

The return of the received products to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.

The buyer must return the products to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the buyer’s fault. The buyer may not use the products without hindrance until the withdrawal from the contract. The buyer may inspect and test the products to the extent strictly necessary to establish the actual situation. The buyer is liable for a reduction in the value of the goods if the reduction is the result of conduct not necessarily necessary to establish the nature, characteristics, and functioning of the products.

The only cost for the buyer in connection with the withdrawal from the contract is the cost of returning the products (which in the case of shipping is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The products must be returned to the seller no later than 14 days from the notification of withdrawal from the contract (purchase).

The buyer shall not have the right to withdraw from contracts in the case in which a product has been made to the buyer’s precise instructions and adapted to his personal needs, which by its nature is not eligible for a refund which is perishable or best before.

Refunds will be made as soon as possible, but no later than within 30 days of receiving notice of withdrawal. The company returns the purchase price received to the buyer on the transaction account specified by the buyer on the withdrawal form to the contract unless the buyer has explicitly requested the use of a different means of payment and the buyer does not incur any costs as a result.

In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the buyer the purchase of the product with the appropriate compensation, which is determined upon return. Discounted redemption is taken into account upon confirmation by the buyer by e-mail. The buyer uses the said redemption only when ordering another item of the same or higher value.

The right to a refund of the purchase price in the event of a warranty claim and material defects is regulated in more detail by the provisions of the Consumer Protection Act.

Method and cost of delivery

For all orders over 25 €, delivery is free, except for special deliveries.

For us, packages in Slovenia and abroad are delivered by Pošta Slovenije, DPD, or GLS, which deliver most packages the next working day (if the item is in stock). After notification of shipment, the seller reserves the right to choose another delivery service if the order can be fulfilled more efficiently and cheaper.

The seller needs 2-3 working days to prepare the shipment for collection by express mail. The delivery time from the moment of collection by express mail at the seller to the collection point in your country is determined by the operating conditions of the selected delivery company.

Delivery costs depend on the size of the package and the country and place of delivery.

Free shipping

Some products are available for free delivery, which is clearly marked in the store catalog. Free delivery is valid for classic delivery, and special delivery is charged according to the valid pricelist of the selected delivery company. In the event that you order other products in addition to the products with free delivery and choose to ship the order at the same time, delivery is still free.

Privacy and personal data protection

The buyer must be aware that he is obliged to provide the seller with his personal data in the correct and true form, and he is also obliged to inform the seller about the change of his data. By accepting these general terms and conditions, the buyer confirms that the personal data provided by him are correct.

The seller is obliged to comply with the provisions of the Personal Data Protection Act (ZVOP-1), the Electronic Communications Act (ZEKom-1) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27. April 2016 (General Data Protection Regulation).


The seller will contact the buyer via means of distance communication only if the buyer does not explicitly object to this, and in accordance with the provisions of ZEKom-1.

The seller’s advertising emails will contain the following components:

• will be clearly and unambiguously marked as advertising messages;

• the sender will be clearly visible;

• various campaigns, promotions, and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,

• the method of unsubscribing from receiving advertising messages will be clearly presented,

• The user’s wish not to receive advertising messages will be explicitly respected by the seller.

Limitation of Liability

The seller makes every effort to ensure the up-to-dateness and accuracy of the information published on its website. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that the seller fails to correct the information on the websites. In such a case, the seller will notify the buyer of the changes and allow him to withdraw from the contract or replace the ordered item.

The buyer has the option to withdraw from the contract only if a factual error is established (Article 46 of the Code of Obligations). A factual defect is considered to be a defect in the essential characteristics of the product and all errors that are considered decisive according to the customs of the store or the intention of the buyer and which the buyer would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.

Complaints and disputes

The seller respects the applicable buyer protection legislation and makes every effort to fulfill its duty to ensure an effective complaint handling system.

In case of problems, the buyer can contact the seller by e-mail, where the buyer can also submit a complaint. The appeal procedure is confidential.

The seller is aware that an essential feature of buyer disputes is the disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is also the main obstacle to the buyer not initiating a dispute in court. Therefore, the seller strives to the best of its ability to resolve any disputes by agreement.

Out-of-court settlement of consumer disputes

In accordance with legal norms, the seller does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the buyer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

The seller, who as a provider of goods and services enables online trade in the territory of the Republic of Slovenia, publishes an electronic link to the online consumer dispute resolution platform on its website. The platform is available to consumers here.

That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.

Declaration of nutrition and health claims in the description of the products

All information on the pages of the Alter Herb online store is for informational purposes only and is in no way intended as a substitute for the advice of the attending physician or other medical staff, nor can it be a substitute for appropriate medical care.

The products and product claims made in this online store have not been evaluated by government agencies and are not intended to treat or prevent disease. The text descriptions of each product are for information purposes only and have not been validated by the European Food Safety Authority (EFSA).

If you are taking any other medicines or other dietary supplements, consult your doctor before combining them.

Legal notice

All content you see on this website is protected by copyright. All data, texts, images, images of articles, video content, and graphics displayed on the website are the exclusive property of Alter Herb and are a subject of intellectual property rights. Visitors may use the content of the website exclusively for personal and non-commercial purposes. Any other use, copying, publishing, and distribution of the web content or its individual parts without the permission of the website operator is prohibited.

These general terms and conditions are valid from 1.2.2019