Who is the manager of your personal data?

Your personal is managed by Alter Herb, Denis Pevec – nosilec dopolnilne dejavnosti na kmetiji, Sveti Štefan 17, 3264 Sveti Štefan.

What personal data do we process?

  • name and surname;
  • the address of your permanent or temporary residence;
  • billing address;
  • address for delivery of items;
  • information on ordered items and method of payment;
  • e-mail address;
  • telephone number;
  • data on complaints;
  • Cookie IDs (only those that are strictly necessary for the operation of the website and do not require your consent)

For what purposes do we process this data?

So that you can order, pay for and receive our products in our online store.

From time to time, we will also use your personal name, address of permanent or temporary residence, telephone number and e-mail address to send you offers of our products.

We will also process some of your personal data because we are required to do so by law.

On what basis will we process your personal data?

The basis for the processing of your personal data is the contract for the purchase of products through our online store.

The basis for sending tenders are the provisions of the current Personal Data Protection Act and the current Electronic Communications Act, which determine the conditions under which controllers may process certain personal data for the purposes of direct marketing without the consent of the individual. The implementation of direct marketing is at the same time a legitimate interest of the operator.

Tax and accounting legislation requires us to store (and therefore process) certain personal data recorded on issued invoices for a certain longer period of time.

Where will we get this information from?

We will obtain all information directly from you.

Will your data be transferred to third countries or international organizations?

Usually not, only in cases where the delivery of the ordered items will take place in a non-EU country, in which case only your personal data necessary for the delivery of goods (name, surname and delivery address) will be used. ), forwarded to the contractual deliverer.

What rights do you have with respect to the personal information listed above?

The right to inspect and provide data to you, the right to rectify, the right to restrict processing, the right to transfer data to another controller and the right to delete data. You also have the right to object to the processing of personal data regarding the use of your data for direct marketing purposes. You also have the right to appeal to the Information Commissioner of the Republic of Slovenia.

Where can you exercise your rights?

By e-mail at info@alterherb.com or via regular mail to Alter Herb, Denis Pevec – nosilec dopolnilne dejavnosti na kmetiji, Sveti Štefan 17, 3264 Sveti Štefan.

You can file a complaint to the Information Commissioner of the Republic of Slovenia by e-mail address dpo@ip-rs.si or by regular mail to the address Information Commissioner, Zaloška 59, 1000 Ljubljana.

How long will we keep your personal information?

We will keep them until the fulfillment of all contractual obligations related to the online store, in any case for a maximum of 5 years from your last order. However, if there would be a court dispute between us due to non-compliance or breaches of certain obligations under the purchase contract through our online store (eg non-payment, assertion of material errors,…), in this case we will store your personal data until the final conclusion of the court proceedings. For the purposes of direct marketing (sending offers to you), we will retain personal information until you prohibit us from using your personal information for this purpose.

Is your personal information used by anyone else?

Yes, your personal information is also used by our designated contractual processors, ie partners who manage payment systems to provide credit card payments, transport companies that supply the ordered items to you and our other processors who support business processes for us.